Terms of service

Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you (or your organisation) and Hudumika Ltd, a company incorporated in Tanzania ("Hudumika", "we", "us", "our"). "You" refers to the individual or entity accepting these Terms.

By creating an account, inviting users, or using any Hudumika service, you represent that you have read, understood, and agree to these Terms. If you are accepting on behalf of a company, you represent that you have authority to bind that company.

Eligibility & Account Registration

You must be at least 18 years old and legally capable of entering contracts to use Hudumika. Business accounts must represent a legitimately incorporated entity.

You are responsible for:

• Providing accurate, complete, and current registration information at all times.
• Maintaining the security and confidentiality of your login credentials.
• All activity that occurs under your account, whether authorised or not.
• Promptly notifying us of any suspected unauthorised access or security breach.

We reserve the right to reject registrations, require additional KYC documentation, or suspend accounts that violate these Terms or applicable law.

Licence Grant & Restrictions

Subject to your compliance with these Terms, Hudumika grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for your internal business operations during your subscription period.

You may not:

• Sublicense, resell, transfer, or share access to the platform with any third party outside your authorised user seats.
• Reverse engineer, decompile, or derive source code from any part of the platform.
• Use the platform to provide services to competitors of Hudumika without written consent.
• Circumvent, disable, or interfere with any security features or access controls.
• Use automated scripts, bots, or scrapers to extract data from the platform at scale.

User Obligations

You agree to use the platform in compliance with all applicable Tanzanian laws, regulations, and these Terms. In particular, you agree:

• Not to upload, transmit, or process data that infringes intellectual property rights or violates any law.
• Not to use the platform for any fraudulent, deceptive, or illegal purpose, including money laundering or sanctions evasion.
• To maintain adequate controls over your own systems to prevent unauthorised access to our platform.
• To ensure that all users you invite operate within the scope of their assigned roles.
• Not to interfere with the availability or integrity of the platform for other users.

Your Data & Content

You retain full ownership of all data, documents, and content you upload to the platform ("Customer Data"). You grant Hudumika a limited licence to process Customer Data solely as necessary to provide the services.

You represent that you have all rights necessary to upload and process your Customer Data on the platform, including compliance with relevant data protection obligations toward your own customers and employees.

We will never access your Customer Data for any purpose other than providing and improving the platform, except as required by law or with your explicit written consent.

Payment & Billing

Subscription fees are as agreed in your Order Form or selected plan at time of sign-up. All fees are in Tanzania Shillings (TZS) unless otherwise specified and are exclusive of applicable VAT.

• Monthly plans — billed in advance on the same date each month.
• Annual plans — billed annually in advance with a discount as advertised at time of purchase.
• Late payment — accounts not paid within 14 days of due date may be suspended. Interest on overdue amounts accrues at 2% per month.
• Refunds — monthly fees are non-refundable after the billing cycle begins. Annual fees may be prorated for refund within 30 days of purchase if requested in writing.
• Price changes — we will give at least 60 days' advance notice of price increases for existing subscriptions.

Service Availability (SLA)

We target 99.5% monthly uptime for the core platform. Scheduled maintenance windows (communicated at least 48 hours in advance) and force majeure events are excluded from SLA calculations.

In the event of a verified SLA breach exceeding 0.5% downtime in a calendar month, your sole remedy is a service credit of 5% of that month's subscription fee, applied to a future invoice, upon written request within 30 days.

Intellectual Property

Hudumika and its licensors own all rights in the platform, including all software, interfaces, design, algorithms, documentation, trademarks, and trade secrets. Nothing in these Terms transfers any ownership of Hudumika's intellectual property to you.

Any feedback, suggestions, or feature requests you provide may be used by Hudumika without obligation or compensation to you.

Confidentiality

Each party may have access to the other's non-public business information ("Confidential Information"). Each party agrees to hold the other's Confidential Information in strict confidence, use it only as necessary to perform under these Terms, and not disclose it to any third party without written consent. This obligation survives termination of these Terms for 5 years.

Limitation of Liability

To the maximum extent permitted by applicable law:

• Hudumika's total aggregate liability to you arising from or related to these Terms shall not exceed the total fees paid by you in the 12 months preceding the claim.
• Neither party shall be liable for indirect, consequential, special, incidental, or punitive damages, including loss of profits or data, even if advised of the possibility.
• Hudumika does not warrant that the platform will be error-free, uninterrupted, or that filings made through the platform will be accepted by any government agency.

Indemnification

You agree to indemnify, defend, and hold harmless Hudumika and its officers, directors, employees, and agents from and against any claims, damages, penalties, fines, losses, and expenses (including reasonable legal fees) arising from: (a) your use of the platform in violation of these Terms; (b) your Customer Data or filings; (c) your breach of applicable law; or (d) any third-party claims arising from your actions on the platform.

Term & Termination

These Terms remain in effect for the duration of your subscription. Either party may terminate:

• By you — with 30 days' notice before your next renewal date via the account settings or written request.
• By us for breach — immediately if you materially breach these Terms and fail to cure within 14 days of written notice.
• By us for cause — immediately if you engage in fraud, illegal activity, or actions that threaten platform security.

Upon termination, your access will be revoked. We will retain your data per our retention policy and make it available for export for 30 days following termination.

Governing Law

These Terms are governed by the laws of the United Republic of Tanzania. Any disputes shall be referred first to good-faith negotiation, then to binding arbitration under the rules of the Tanzania Arbitration Centre in Dar es Salaam, conducted in English. Judgment on any arbitral award may be entered in any court of competent jurisdiction.

Changes to Terms

We may update these Terms at any time. We will notify you of material changes via in-app notification or email at least 30 days before they take effect. Continued use of the platform after that date constitutes acceptance of the revised Terms.

Contact Us

Legal Department
Hudumika Ltd · Plot 123, Maktaba Street · Dar es Salaam, Tanzania
Email: legal@hudumika.tz
For support inquiries: Contact support